Refund & Return Policy

Last updated: February 9, 2026

Thank you for shopping at shoplumpi.com.

We aim to provide high-quality products and a positive shopping experience for our customers in Malaysia. Please read this policy carefully before placing your order.

1️⃣ Refunds & Exchange Policy

Customers may request a refund or exchange within 7 days after receiving the product if any of the following applies:

✔ The product arrived damaged or defective
✔ You received the wrong item
✔ The product is significantly different from the description provided

To be eligible for a return:

• The product must be unused
• The product must be in its original condition
• Original packaging, tags, and accessories must be included where applicable

2️⃣ Cash on Delivery (COD) Orders – Important Rules

For Cash on Delivery (COD) orders (where available):

🔹 Customers are advised to check the package condition before accepting delivery.

🔹 Refusing delivery without a valid reason (such as damaged product, wrong item, or product defect) may be considered misuse of our return policy.

⚠️ Delivery refusal without a valid product issue does not qualify for a refund.

Customers with repeated COD refusals may have future COD orders restricted or unavailable.

3️⃣ Non-Refundable Items

The following items are not eligible for refunds:

• Products damaged due to misuse, negligence, or improper care
• Products returned after the 7-day return period
• Orders refused at delivery without a valid reason
• Clearance, discounted, or promotional sale items (if stated on the product page)

4️⃣ How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support team and provide:

• Order number
• Details of the issue
• Clear photos or videos showing the problem

📧 Email: support@shoplumpi.com

Our team will review your request and respond within 24–48 business hours.

5️⃣ Return Shipping Process

If your request is approved:

✔ We will provide return instructions.
✔ Please do not send products back without our approval.

Return shipping costs:

• Paid by the customer if the issue is not caused by our mistake
• Covered by us if the product arrived damaged or the wrong item was sent

6️⃣ Refund Processing

Once the returned product has been received and inspected:

✔ Approved refunds will be processed through the original payment method where applicable.

✔ Processing time may take 5–10 business days, depending on your bank or payment provider.

For COD refunds (where applicable):

• Refunds may be processed through bank transfer, online payment methods, or another agreed payment method.

7️⃣ Delayed or Missing Refunds

If you have not received your refund after approval:

• Check your bank account or payment method again
• Contact your bank or payment provider
• Contact us if the issue continues

We will assist you with the refund process.

8️⃣ Order Cancellation

Customers may request order cancellation within 12 hours after placing the order, provided the order has not been processed or shipped.

Once the product has been shipped, cancellation is no longer possible and the order must follow the return process.

9️⃣ Fraud Prevention & Policy Abuse

To protect our customers and our business:

• Repeated COD refusals may be reviewed and monitored
• False claims regarding damaged products or incorrect orders may result in account restrictions

We reserve the right to limit or suspend accounts involved in fraudulent activities.

📞 Contact Us

📧 Email: support@shoplumpi.com

📍 Location: Malaysia

📌 Notes

✅ We recommend customers inspect products before accepting delivery.

✅ Providing clear photos or videos can help speed up the review process.

✅ A Return Authorization Number helps us track returned products more efficiently.