Privacy Policy

Last updated: February 9, 2026

This Privacy Policy describes how shoplumpi.com

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

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1️⃣ Changes to This Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes.

When updates are made, the “Last updated” date will be revised.

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2️⃣ Information We Collect

📌 Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

• Full name
• Delivery address
• Phone number
• Email address
• Payment confirmation details
• Order information

Providing certain information is necessary for us to process your order and provide our services.

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📌 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Device information
• Browser type
• Pages visited

This information helps us improve website performance, security, marketing, and customer experience.

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📌 Information from Third Parties

We may receive limited information from trusted third parties, including:

• Payment providers (such as banks, credit/debit card providers, and online payment services)
• Delivery and courier partners

We do not store complete payment card details on our servers.

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3️⃣ How We Use Your Information

We may use your personal information to:

• Process and deliver your orders
• Confirm Cash on Delivery (COD) orders where available
• Contact you regarding your orders
• Provide customer support
• Send order updates
• Prevent fraud and unauthorized transactions
• Improve our website, products, and services

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4️⃣ Marketing Communications

With your consent where required, we may send promotional communications through:

• Email
• SMS
• WhatsApp

You may unsubscribe from marketing communications at any time.

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5️⃣ Fraud Prevention & Order Verification

To protect our customers and prevent fraudulent activities:

• We may contact you by phone, SMS, WhatsApp, or email to verify orders
• Repeated COD refusal or suspicious order activities may result in order restrictions
• We may monitor transactions and activities for security purposes

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6️⃣ Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Support advertising and marketing campaigns

You may disable cookies through your browser settings, but some features of our Site may not work properly.

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7️⃣ How We Share Your Information

We may share your personal information only with trusted service providers necessary to operate our business, including:

• Courier and delivery companies
• Payment processing providers
• Website hosting providers
• Analytics providers
• Customer support services

We do not sell, rent, or trade your personal information.

We may disclose your information when required by Malaysian law or when necessary to protect our legal rights.

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8️⃣ Data Security

We take reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure

However, no online transmission or storage system can be guaranteed to be completely secure.

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9️⃣ Data Retention

We keep personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Resolve disputes
• Meet legal and accounting requirements
• Prevent fraud

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🔟 Children’s Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

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1️⃣1️⃣ Your Rights Under Malaysian Privacy Law

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate personal information
• Withdraw consent where applicable
• Request information regarding how your personal data is processed

To make a request, please contact us using the details below.

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1️⃣2️⃣ International Data Transfers

Your personal information may be processed or stored on servers located outside Malaysia.

We take reasonable steps to ensure your information remains protected and handled in accordance with applicable privacy requirements.

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📩 Contact Us

Email: support@shoplumpi.com

Location: Malaysia