Terms of Service

Last updated: February 9, 2026

OVERVIEW

This website is operated by shoplumpi.com (“we”, “us”, or “our”).

By visiting our website and/or placing an order, you agree to be bound by these Terms of Service (“Terms”), including our Refund Policy, Privacy Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use our website.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into an agreement
• All information provided by you is accurate and complete

We reserve the right to refuse service to anyone at any time.

SECTION 2 – USE OF WEBSITE

You agree not to:

• Use this website for unlawful, fraudulent, or unauthorized purposes
• Provide false or misleading information
• Attempt to interfere with website security or functionality
• Upload or transmit harmful code, malware, or viruses

Violation of these Terms may result in restriction or termination of access.

SECTION 3 – PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, and information displayed on our website are accurate.

However:

• Product colors may vary depending on your device display settings
• Product availability may change without prior notice
• Prices may be updated at any time

We reserve the right to limit quantities or refuse orders at our discretion.

SECTION 4 – ORDER ACCEPTANCE & VERIFICATION

We reserve the right to:

• Accept, refuse, or cancel any order
• Limit quantities purchased per customer or household
• Verify customer information before processing orders

For Cash on Delivery (COD) orders (where available):

• Orders may require confirmation through phone call, SMS, WhatsApp, or email
• Unconfirmed orders may be cancelled

SECTION 5 – CASH ON DELIVERY (COD) – IMPORTANT

By placing a COD order, you agree to:

• Accept delivery if the product matches the description provided
• Ensure someone is available at the delivery address to receive the order

Repeated unjustified refusal of COD orders may result in:

• Restrictions on future COD purchases
• Suspension or limitation of customer access

Any losses caused by intentional refusal of delivery may not be compensated.

SECTION 6 – PAYMENT TERMS

We accept payment methods available at checkout, including:

• Cash on Delivery (COD) where available
• Online payment methods

Online payments are securely processed through third-party payment providers.

We do not store complete payment card details on our servers.

SECTION 7 – RETURNS & REFUNDS

All returns and refunds are governed by our Refund & Return Policy:

https://shoplumpi.com/refund-policy

We reserve the right to reject refund requests that do not meet the requirements stated in our Refund Policy.

SECTION 8 – THIRD-PARTY SERVICES

Our website may contain links or integrations with third-party services.

We are not responsible for:

• Content
• Security
• Privacy practices

of third-party websites or platforms.

SECTION 9 – LIMITATION OF LIABILITY

To the maximum extent permitted under applicable Malaysian law:

shoplumpi.com shall not be responsible for:

• Indirect losses or damages
• Loss of profits
• Delays caused by courier or delivery providers
• Events beyond our reasonable control

Products are provided as described unless otherwise stated.

SECTION 10 – FRAUD PREVENTION

We monitor suspicious activities to protect our customers and business.

Accounts involved in:

• Fraudulent payment disputes
• False product damage claims
• Repeated COD refusal
• Abuse of refund policies

May be restricted, suspended, or permanently limited.

SECTION 11 – TERMINATION

We may suspend or terminate access to our website or services if users violate these Terms.

SECTION 12 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from these Terms shall be handled through the appropriate legal processes and courts in Malaysia.

SECTION 13 – CHANGES TO TERMS

We may update these Terms from time to time.

Your continued use of our website after changes are posted means you accept the updated Terms.

SECTION 14 – CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us:

📧 Email: support@shoplumpi.com

📍 Location: Malaysia