Refund & Return Policy

Last updated: February 9, 2026

Thank you for shopping at shoplumpi.com.

We are committed to providing high-quality products and a positive shopping experience for our customers in Malaysia. Please read this policy carefully before placing your order.

1️⃣ Refund & Exchange Policy

Customers may request a refund or exchange within 7 days after receiving the product if any of the following applies:

✔ The product arrived damaged or defective
✔ You received the wrong item
✔ The product is significantly different from the description provided

To be eligible for a return:

• The product must be unused
• The product must be in its original condition
• Original packaging, tags, and accessories must be included where applicable

2️⃣ Cash on Delivery (COD) Orders – Important Rules

For Cash on Delivery (COD) orders (where available):

🔹 Customers are encouraged to check the package condition before accepting delivery.

🔹 Refusing delivery without a valid reason (such as damaged item, wrong product, or product defect) may be considered misuse of the return policy.

⚠️ Refusing a COD order without a valid product issue will not qualify for a refund.

Customers with repeated COD refusals may have future COD orders restricted or unavailable.

3️⃣ Non-Refundable Items

The following items are not eligible for refunds:

• Products damaged due to misuse, improper handling, or incorrect care
• Products returned after the 7-day return period
• Orders refused at delivery without a valid reason
• Discounted, clearance, or promotional items (if stated on the product page)

4️⃣ How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support team and provide:

• Order number
• Customer name and contact details
• Details of the issue
• Clear photos or videos showing the problem

📧 Email: support@shoplumpi.com

Our team will review your request and respond within 24–48 business hours.

5️⃣ Return Shipping Process

If your return request is approved:

✔ We will provide return instructions.
✔ Please do not send products back without receiving approval from our team.

Return shipping costs:

• Paid by the customer if the return is not caused by our mistake
• Covered by us if the product arrived damaged or an incorrect item was delivered

6️⃣ Refund Processing

After the returned product has been received and inspected:

✔ Approved refunds will be processed through the original payment method where applicable.

✔ Refund processing may take 5–10 business days, depending on the payment provider or bank processing time.

For COD refunds:

• Refunds may be completed through bank transfer, online payment methods, or another agreed method.

7️⃣ Delayed or Missing Refunds

If you have not received your refund after approval:

• Check your bank account or payment method again
• Contact your payment provider or bank
• Contact us if the issue continues

We will assist you with the refund status.

8️⃣ Order Cancellation

Customers may request order cancellation within 12 hours after placing the order, provided the order has not been processed or shipped.

Once the order has been shipped, cancellation is no longer available and the order must follow our return process.

9️⃣ Fraud Prevention & Policy Abuse

To protect our customers and our business:

• Repeated COD refusals may be reviewed and monitored
• False claims regarding damaged or incorrect products may result in account restrictions

We reserve the right to limit or suspend access to services where fraudulent activity is suspected.

📞 Contact Us

📧 Email: support@shoplumpi.com

📍 Location: Malaysia

📌 Notes

✅ Customers are encouraged to inspect products before accepting delivery.

✅ Providing clear photos or videos helps us review requests faster.

✅ A return confirmation number or approval record helps us track returned products efficiently.