🚚 Shipping Policy (Philippines)
Final at checkout
Delivery options and estimated delivery times depend on your location and product availability. The final shipping method and estimated delivery date will always be shown at checkout.
⚡ Processing Time
Orders are typically processed within 1–2 business days after order confirmation.
For Cash on Delivery (COD) orders, we may contact you via SMS or phone to confirm your order before dispatch.
1–2 business days
Order confirmation
Dispatch after verification
🚛 Delivery Time (Philippines)
Estimated delivery time is 2–5 business days for most major cities and areas.
Remote and island areas may take approximately 5–8 business days.
2–5 business days
Remote areas 5–8
Nationwide delivery
📍 Address & Delivery Attempts
Please make sure your mobile number and delivery address are correct and complete.
If delivery cannot be completed because of incorrect information, an unreachable recipient, or failed delivery attempts, re-delivery may require additional time or charges.
📦 Tracking
Tracking is available for orders after dispatch.
Tracking details may be sent via SMS, email, or other available delivery notifications. Tracking updates may take up to 24 hours to appear after dispatch.
Tracking available
SMS/Email updates
24h to update
💵 Cash on Delivery (COD)
Cash on Delivery (COD) may be available for selected locations and products.
If COD is available, the remaining balance will be paid upon delivery.
✅ Tip: Choosing full online payment may allow faster order processing.
What I like:
Keeps my coffee at an exact, consistent temperature once set
The app lets you dial in your preferred temperature, and the mug remembers it afterward
Build quality feels premium, and the copper finish looks great on my desk
Works especially well when paired with a sliding lid to extend battery life
With the lid, I rarely need to use the charging coaster while drinking
What could be better:
The app can be a bit annoying to use, especially during initial setup
Battery life is short without a lid, so slow sippers will want the charging plate within reach
Once everything is set up, the app becomes mostly hands-off, and the mug just does its job. If you like your coffee or tea at a precise temperature and tend to sip slowly, this mug—especially with a lid—has been a daily essential for me.
I tried out Ember, Nextmug and a coffee cup warmer. I chose Ember and here's why:
(For context I am a busy mom and I drink one cup of coffee per day. I tend to sip on that cup all morning long. I like to bring it around the house with me, often settling in one area for long periods (like to do a craft or do computer).
I chose the Ember mug and here's why not the others:
1) The warmer- I couldn't bring the mug around the house with me, it had to always stay on the warmer. Also, as I drank the coffee down, it got hotter and hotter (less to heat). I had to keep turning the warmer down. Twice I forgot I left the warmer on and left the house and it stayed on all day. The warmer was also very hard to clean if you got a ring on it because it gets baked on. Literally I could not get the ring stain off. Lastly, the coffee tastes super gross after a few hours. Not sure why...but the heat from the bottom does something to it.
2) Nextmug - I didn't like the shape of the mug. It looks deep but actually half of the mug is the heating element so it's not deep. Mine kept shutting off randomly, like within 10 mins of setting it, maybe it was defective? It also seemed to get hotter as the liquid became less like the warmer did.
3) Ember - immediately I could see the temp on the app as soon as the liquid hit the cup, which I thought was NEAT! It turns its self on automatically when the coffee is put in it and goes to the last setting you set it at. It keeps it at that exact temperature regardless of how much is left in the cup (yay!). Thus it never overheats the coffee and the coffee stays delicious. I can take it all around the house and it is sturdy, looks cool and is nice and deep. It does shut off a lot sooner (from inactivity) than others, BUT it heats back up again surprisingly quick, so I'll take it.
Others have voiced connectivity issues. I have an iphone14 pro and it hasn't had any trouble yet, but I just got it.
For the record I was hoping I could control it via the app even when I wasn't home (like turn it on and off remotely) but it doesn't work that way. Since it's bluetooth and not wifi controlled you have to be near it for it to work.
Good luck friends!